Customer Contact Professional with Healthcare Topics
120 Contact Hours
This course is designed for students who want to start or advance a career in healthcare information technology. (Although it is not required, students should have one year of technical IT experience or course and instructional equivalents.) This course will serve as a bridge to transition from IT to Healthcare IT. It will also serve as an exam preparation for the CompTIA Healthcare IT Technician exam. The Essential Skills portion of the class introduces students to skills related to healthcare information technology. Topics include an introduction to the healthcare workplace, teamwork, communication, customer service, HIPPA and confidentiality, and career planning.